Refund & Return Policy
Returns for Unused, Unopened Products (Perfect Condition)
We want you to feel confident purchasing from ReGloss. If you change your mind after receiving your order, eligible items may be returned under the conditions outlined below.
NO RETURNS ACCEPTED ON INTERNATIONAL ORDERS OUTSIDE THE UNITED STATES OR CANADA.
RETURNS FROM CANADA ARE SUBJECT TO A 20% RESTOCKING FEE
To request a return:
Contact us at hello@regloss.com with your order number and the item(s) you wish to return.
Our team will review your request and, if approved, issue a Return Authorization Number (RAN) along with return instructions.
All approved returns must include the RAN to be processed.
Return Eligibility Requirements
1. Returns are accepted only if all of the following conditions are met:
2. You notify us of your intent to return within 14 days of the shipment date.
3. Returned items are received by ReGloss within 14 days of return authorization.
4. Products are unused, unopened, and unaltered.
5. All original internal and external packaging, labels, accessories, manuals, and safety materials are intact.
6. Items are in 100% resalable condition upon inspection.
7. Products are securely packaged to prevent damage during return shipping.
8. No writing, stickers, or markings are placed on the product or original packaging (labels may only be placed on the outer shipping box).
Approved returns are subject to a 10% restocking and administrative fee.
Shipping costs are non-refundable.
Non-Returnable Items
For safety, quality control, and regulatory reasons, the following items cannot be returned:
1. Any product that has been opened, mixed, applied, or used
2. Any chemical product with broken seals
3. Kits or sets with missing components
4. Products damaged due to improper handling or storage
Damaged or Defective Items
All ReGloss products are covered by a shipping warranty to ensure they arrive in proper condition and function as intended.
If your order arrives damaged:
1. Notify us within 14 days of delivery
2. Include clear photos of both the shipping packaging and the damaged item(s)
We will evaluate the claim and, if approved, provide a replacement or resolution at our discretion.
Proper Use & Limitation of Liability
ReGloss products are professional-grade chemical systems and must be used strictly according to provided instructions and safety guidelines.
To the fullest extent permitted by law:
ReGloss LLC is not liable for damage caused by improper use, misuse, or failure to follow instructions.
ReGloss LLC excludes liability for indirect or consequential losses, including loss of revenue, time, or use.
Final Notes
1. All return requests are reviewed individually.
2. Unauthorized returns will not be accepted.
3. ReGloss reserves the right to refuse any return that does not meet the above criteria.
For questions regarding returns or warranty claims, please contact hello@regloss.com.